# Converse with Customers

Learn how to understand your customers and collaborate internally to have effective conversations with customers.

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[How to Get a Complete View of the Customers](/ismessenger/converse-with-customers/how-to-get-a-complete-view-of-the-customers.md)
{% endcontent-ref %}

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[How to Simplify Customer Escalation with Automation](/ismessenger/converse-with-customers/how-to-simplify-customer-escalation-with-automation.md)
{% endcontent-ref %}

{% content-ref url="/pages/5CmR0WME4Xf36TeUso0l" %}
[How to Transfer Contacts to the Next Shift Automatically](/ismessenger/converse-with-customers/how-to-transfer-contacts-to-the-next-shift-automatically.md)
{% endcontent-ref %}

{% content-ref url="/pages/yMa9AVc0rnLaEZGqtpvI" %}
[How to Optimize Agents’ Productivity in the Messages Module](/ismessenger/converse-with-customers/how-to-optimize-agents-productivity-in-the-messages-module.md)
{% endcontent-ref %}

{% content-ref url="/pages/TIr23HR6znlCJO5Fn1IZ" %}
[How to Align AI Conversations with Your Brand Voice](/ismessenger/converse-with-customers/how-to-align-ai-conversations-with-your-brand-voice.md)
{% endcontent-ref %}

{% content-ref url="/pages/N219LgzjOBEv9LqnPxEg" %}
[How to Draft Customer Replies with AI](/ismessenger/converse-with-customers/how-to-draft-customer-replies-with-ai.md)
{% endcontent-ref %}

{% content-ref url="/pages/PNxzJzSPT6Un5Ebbc84h" %}
[How Automate Calculations Using AI](/ismessenger/converse-with-customers/how-automate-calculations-using-ai.md)
{% endcontent-ref %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.is-messenger.com/ismessenger/converse-with-customers.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.