Vonage SMS Quick Start

Connecting Nexmo SMS to chat with customers over SMS

To connect with Vonage, you will need a Vonage account.

Vonage Logo

Vonage is a cloud communications platform that allows you to send and receive SMS text messages through web service APIs.

This Vonage integration lets you respond to SMS messages directly from our platform.

Setting Up Vonage

Purchasing a Virtual Number

Note that you will have to upgrade to a paid Vonage account in order to purchase a Virtual Number.

Step 1: Navigate to the Vonage Developer Dashboard Sign in with your user credentials. If you are not already signed in, you may have to log in with your Vonage account first.

Step 2: Purchase a phone number Under the Numbers section of the sidebar, select Buy numbers

Buying a Virtual Number on Vonage

Step 3: Choose a phone number Select a phone number that you prefer and best suit your company needs. You can select a number from any country available on MessageBird.

Choosing a Virtual Number

Be sure to select a phone number that supports SMS capability as it is required for this connection to work.

Connecting Vonage

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Add Channel Press Add Channel and choose SMS. Select Vonage on the second step.

Step 3: Sign in to Vonage Sign in to Vonage using your user credentials

Step 4: Add API Key and API Secret Find the API Key and API Secret on the Dashboard and add it to the corresponding fields at IS-Messenger

Step 5: After you've filled in both values, follow the instructions by clicking Next.

Step 6: Navigate to Your Numbers and locate the phone number. Add it to the corresponding field on the respond.io platform.

Step 7: Navigate to the phone number settings Press the settings icon next to the number to be connected

Step 8: Add the generated URL to Vonage From the ISMessenger platform, copy the generated URL and paste it to the Inbound Webhook URL field at Vonage

Step 9: Save Webhook configuration Press Save to save your Webhook configuration.

Step 10: Complete set up at ISMessenger Press DONE to complete set up

Once you completed the setup, any SMS sent to the Vonage phone number will now be received in your space.

Channel Configuration

Vonage SMS channel can be configured with a unique channel name

Step 1: Navigate to Workspace Settings > Click Channels.

Step 2: Locate the Vonage SMS Channel > Click Manage > Configuration

Step 3: Configure the Channel name, which is used internally to identify the account.

Be careful when entering your details as errors might cause failure to receive messages from the connected Vonage SMS account.

Step 4: Click Save Changes to update the Channel configuration.

Feeling stuck? Do not fear.