Dialogflow: Custom Payloads

Custom Payload Support

Dialogflow does not have templates for sending custom payloads to all the channels supported by the IS-Messenger platform. Use the table below as a reference for the templates to be used.

Channel Type	Supported by IS-Messenger	Template Docs
Facebook Messenger	✅	​Link​
LINE	✅	​Link​
Telegram	✅	​Link​
Viber	✅	​Link​
Twitter	-	-
Website Chat	-	-
WeChat	✅*	-
WhatsApp Business API (IS-Messenger WhatsApp BSP)	-	-
WhatsApp Cloud API	✅*	-
WhatsApp 360dialog	-	-
WhatsApp MessageBird	-	-
WhatsApp Twilio	-	-
WhatsApp Vonage	-	-
SMS Twilio	-	-

*Channel will receive the message intended for Facebook; use the Facebook Template Docs for this channel.

Troubleshooting

Payload is not supported

Any unsupported payloads, e.g., Google Assistant cards, will not appear on the platform and will be ignored by IS-Messenger.