# Dialogflow: Custom Payloads

### Custom Payload Support <a href="#custom_payload_support" id="custom_payload_support"></a>

Dialogflow does not have templates for sending custom payloads to all the channels supported by the IS-Messenger platform. Use the table below as a reference for the templates to be used.

<table data-header-hidden><thead><tr><th></th><th width="243.33333333333331"></th><th></th></tr></thead><tbody><tr><td><strong>Channel Type</strong></td><td><strong>Supported by IS-Messenger</strong></td><td><strong>Template Docs</strong></td></tr><tr><td>Facebook Messenger</td><td>✅</td><td><a href="https://developers.facebook.com/docs/messenger-platform/send-messages#sending_text">​Link</a>​</td></tr><tr><td>LINE</td><td>✅</td><td><a href="https://developers.line.biz/en/reference/messaging-api/#message-objects">​Link​</a></td></tr><tr><td>Telegram</td><td>✅</td><td>​<a href="https://core.telegram.org/bots/api#available-types">Link</a>​</td></tr><tr><td>Viber</td><td>✅</td><td><a href="https://developers.viber.com/docs/api/rest-bot-api/#send-message">​Link​</a></td></tr><tr><td>Twitter</td><td>-</td><td>-</td></tr><tr><td>Website Chat</td><td>-</td><td>-</td></tr><tr><td>WeChat</td><td>✅*</td><td>-</td></tr><tr><td>WhatsApp Business API (IS-Messenger WhatsApp BSP)</td><td>-</td><td>-</td></tr><tr><td>WhatsApp Cloud API</td><td>✅*</td><td>-</td></tr><tr><td>WhatsApp 360dialog</td><td>-</td><td>-</td></tr><tr><td>WhatsApp MessageBird</td><td>-</td><td>-</td></tr><tr><td>WhatsApp Twilio</td><td>-</td><td>-</td></tr><tr><td>WhatsApp Vonage</td><td>-</td><td>-</td></tr><tr><td>SMS Twilio</td><td>-</td><td>-</td></tr></tbody></table>

\*Channel will receive the message intended for Facebook; use the Facebook Template Docs for this channel.

### Troubleshooting <a href="#troubleshooting" id="troubleshooting"></a>

**Payload is not supported**

Any unsupported payloads, e.g., Google Assistant cards, will not appear on the platform and will be ignored by IS-Messenger.