Dialogflow: Custom Payloads

Custom Payload Support

Dialogflow does not have templates for sending custom payloads to all the channels supported by the IS-Messenger platform. Use the table below as a reference for the templates to be used.

Channel Type

Supported by IS-Messenger

Template Docs

Facebook Messenger

βœ…

LINE

βœ…

Telegram

βœ…

​Link​

Viber

βœ…

Twitter

-

-

Website Chat

-

-

WeChat

βœ…*

-

WhatsApp Business API (IS-Messenger WhatsApp BSP)

-

-

WhatsApp Cloud API

βœ…*

-

WhatsApp 360dialog

-

-

WhatsApp MessageBird

-

-

WhatsApp Twilio

-

-

WhatsApp Vonage

-

-

SMS Twilio

-

-

*Channel will receive the message intended for Facebook; use the Facebook Template Docs for this channel.

Troubleshooting

Payload is not supported

Any unsupported payloads, e.g., Google Assistant cards, will not appear on the platform and will be ignored by IS-Messenger.

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