Resetting your Passwords

When you forget your login details.

In the event that you forget your password, you can reset your password from two locations :

Login Window

If you forgot your password during login, you can reset your password in the login window.

Step 1: Press Forgot Password From the login window, press the blue Forgot Password located at the bottom left.

Step 2: Enter your email address On the password reset screen, enter your email address and press the blue SEND RESET INSTRUCTIONS button. If the email provided is a valid account, you will receive email instructions to reset your password.

Step 3: Check your inbox Check your email inbox for the instructions. If you couldn't find the email in your inbox, be sure to check the spam or junk folder.

If you still have not received the email within 10 minutes, do not hesitate to contact us.

Step 4: Follow the instructions The email will contain instructions on how to reset your account password.

Step 5: Reset your password You will have to choose a new password in order to regain access to your account. Note that passwords need to be at least 6 characters long.

Remember to keep your account password safe and secure. Do not share it with anyone. ISMessenger will never ask for your password.

Personal Settings

If you would like to change your account password while you are already logged in, you can do so from the user profile page.

Step 1: Navigate to the Personal Settings From your User Profile Menu, press on Personal Settings.

Step 2: Change your password Type in the new password that you would like to change to

Step 3: Confirm your password To verify your password, you will need to retype your password.

Step 4: Save your changes Press the blue SAVE PROFILE button to save the changes you made to the password.

Remember to keep your account password safe and secure. Do not share it with anyone. ISMessenger will never ask for your password.