# Resetting your Passwords

In the event that you forget your password, you can reset your password from two locations :

## Login Window

If you forgot your password during login, you can reset your password in the login window. 

**Step 1: Press Forgot Password**\
From the login window, press the blue **Forgot Password** located at the bottom left.

**Step 2: Enter your email address**\
On the password reset screen, enter your email address and press the blue **SEND RESET INSTRUCTIONS** button. If the email provided is a valid account, you will receive email instructions to reset your password. 

![](https://3688769499-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Mbui1HRO4dGghy5ITOz%2F-Md-tml2mp4HGjaMzwwr%2F-Md0r8Tt4uOgvN5ellPN%2Fforgotpasssc.gif?alt=media\&token=8bf4858f-311e-4082-af9c-462bf75601fb)

**Step 3: Check your inbox**\
Check your email inbox for the instructions. If you couldn't find the email in your inbox, be sure to check the spam or junk folder. 

{% hint style="info" %}
If you still have not received the email within 10 minutes, do not hesitate to [contact us](https://is-global.com/contact).
{% endhint %}

**Step 4: Follow the instructions**\
The email will contain instructions on how to reset your account password. 

**Step 5: Reset your password**\
You will have to choose a new password in order to regain access to your account. Note that passwords need to be at least 6 characters long.

{% hint style="warning" %}
Remember to keep your account password safe and secure. Do not share it with anyone. ISMessenger will never ask for your password.
{% endhint %}

## Personal Settings

If you would like to change your account password while you are already logged in, you can do so from the user profile page. 

**Step 1: Navigate to the Personal Settings**\
From your User Profile Menu, press on Personal Settings. 

![](https://3688769499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mbui1HRO4dGghy5ITOz%2Fuploads%2F1GMHNUpd6GbWQrlng2BZ%2F11.gif?alt=media\&token=fbb1aec4-2042-4705-932a-a944f2683669)

**Step 2: Change your password**\
Type in the new password that you would like to change to 

**Step 3: Confirm your password**\
To verify your password, you will need to retype your password. 

**Step 4: Save your changes**\
Press the blue SAVE PROFILE button to save the changes you made to the password. 

{% hint style="warning" %}
Remember to keep your account password safe and secure. Do not share it with anyone. **ISMessenger** will never ask for your password.
{% endhint %}