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👨‍👧‍👦CONTACT AND MESSAGES
⚙️MESSAGING CHANNELS
New Release Update
Support Use Cases
Handling Inbound Conversations
Capture Conversations
Automate Conversations
How to Promptly Transfer Conversation Between Agents
How to Guide Customers from Exploration to Purchase with Engaging Menus
How to Optimize Customer Onboarding with Automated & Customized Welcome Messages
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Sales Use Cases
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Handling Inbound Conversations

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Last updated 1 year ago

Create Automated Welcome and Away Messages

Get Contacts’ Consent for Personal Data Collection

Create Automated Chat Menus

Collect Contacts’ Emails and Phone Numbers

Route Contacts by Shifts

Route Contacts by Team Functions

Route New & Returning Contacts

Route VIP Contacts

Assignment Strategy: Automatic Contact Distribution & Load Balancing

Assignment Strategy: Unassign Agents after Conversations Closed