# Handling Inbound Conversations

{% content-ref url="/pages/LbBRsVfQYQMjQ0VQ8LmG" %}
[Managing Spam](/ismessenger/handling-inbound-conversations/managing-spam.md)
{% endcontent-ref %}

{% content-ref url="/pages/73c3SAcMGXI5aGwLWy82" %}
[Create Automated Welcome and Away Messages](/ismessenger/handling-inbound-conversations/create-automated-welcome-and-away-messages.md)
{% endcontent-ref %}

{% content-ref url="/pages/0AZ0TSF56ZIQRQRKqxWF" %}
[Get Contacts’ Consent for Personal Data Collection](/ismessenger/handling-inbound-conversations/get-contacts-consent-for-personal-data-collection.md)
{% endcontent-ref %}

{% content-ref url="/pages/htU6GwJdqVcKqqgt4URj" %}
[Create Automated Chat Menus](/ismessenger/handling-inbound-conversations/create-automated-chat-menus.md)
{% endcontent-ref %}

{% content-ref url="/pages/WFOk7MJRmkCouedNf9Wr" %}
[Collect Contacts’ Emails and Phone Numbers](/ismessenger/handling-inbound-conversations/collect-contacts-emails-and-phone-numbers.md)
{% endcontent-ref %}

{% content-ref url="/pages/4Ft3PIpp1026dzjZuFHm" %}
[Route Contacts by Shifts](/ismessenger/handling-inbound-conversations/route-contacts-by-shifts.md)
{% endcontent-ref %}

{% content-ref url="/pages/NZNySJRgO9KG6HaCk3Jb" %}
[Route Contacts by Team Functions](/ismessenger/handling-inbound-conversations/route-contacts-by-team-functions.md)
{% endcontent-ref %}

{% content-ref url="/pages/DXsRM8Zy6oaLwCLyK2J5" %}
[Route New & Returning Contacts](/ismessenger/handling-inbound-conversations/route-new-and-returning-contacts.md)
{% endcontent-ref %}

{% content-ref url="/pages/1uDPD7Tl4wdvAJNqZTL8" %}
[Route VIP Contacts](/ismessenger/handling-inbound-conversations/route-vip-contacts.md)
{% endcontent-ref %}

{% content-ref url="/pages/z60BTjJW2BIenbTnh0mn" %}
[Assignment Strategy: Automatic Contact Distribution & Load Balancing](/ismessenger/handling-inbound-conversations/assignment-strategy-automatic-contact-distribution-and-load-balancing.md)
{% endcontent-ref %}

{% content-ref url="/pages/KQVx4r4xUW9O4x6x4ybq" %}
[Assignment Strategy: Unassign Agents after Conversations Closed](/ismessenger/handling-inbound-conversations/assignment-strategy-unassign-agents-after-conversations-closed.md)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.is-messenger.com/ismessenger/handling-inbound-conversations.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.