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Handling Inbound Conversations

Managing Spam Create Automated Welcome and Away Messages Get Contacts’ Consent for Personal Data Collection Create Automated Chat Menus Collect Contacts’ Emails and Phone Numbers Route Contacts by Shifts Route Contacts by Team Functions Route New & Returning Contacts Route VIP Contacts Assignment Strategy: Automatic Contact Distribution & Load Balancing Assignment Strategy: Unassign Agents after Conversations Closed

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Last updated 2 years ago