Handling Inbound Conversations

Managing SpamCreate Automated Welcome and Away MessagesGet Contacts’ Consent for Personal Data CollectionCreate Automated Chat MenusCollect Contacts’ Emails and Phone NumbersRoute Contacts by ShiftsRoute Contacts by Team FunctionsRoute New & Returning ContactsRoute VIP ContactsAssignment Strategy: Automatic Contact Distribution & Load BalancingAssignment Strategy: Unassign Agents after Conversations Closed
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