Managing a Workspace

This is where you can manage your Workspace settings.

Getting Here

Workspace Settings is accessible by Owner and Manager only!

This module can be accessed from the side navigation menu under the menu item, Settings > Workspace Settings.

A Workspace is an independent sub-account within the Organization's account. Each Workspace has its own database, users, channels and settings, among others. This Module allows you to manage your Workspace Settings. From here, you can:

• Configure the User Inactivity Timeout period

• Connect the workspace to Messaging Channels and Integrations

• Manage Users and Teams within the workspace

• Manage Custom Fields

• Set up Away Messages

• Enable Automatic Contact Assignment

• Manage Snippets

• Manage Files

Changes and edits are saved automatically