Data Export

You can easily export contacts and conversations from the space to perform in-depth analysis

Data Export is only available for Enterprise Plans only. Please upgrade or subscribe to an Enterprise Plan if you wish to use this feature.

Getting Here

This setting is accessible by Owner and Manager only!

This setting can be accessed from the Settings navigation menu under the Workspace Settings sub-menu item, Data Export.

Exporting Data

Step 1: Select the data to be exported You may select Contacts or Conversations.

Failed Messages Data Export is useful to analyze Contacts who did not receive your outbound messages including Broadcast messages.

Step 2: Select a date range This is only applicable if you have selected Conversations from the previous step

Note that the date range is limited to one year.

Step 3: Export Data Once you are ready, you may click on Export Data to begin the process.

Step 4: Download File Once the file is ready to be downloaded, you will receive a notification and you may download the file from the Data Export History table.

Important

Data Export is only allowed one at a time per Workspace. If there is a processing data export job in a Workspace, Users cannot perform another data export job within the same Workspace.
The requested data export file is only valid for 7 days, starting from the time requested. If you need to download the same file, please request the same data export.
In case the data export request takes longer than 15 minutes, the job will be dismissed and User can request a data export again 30 minutes after the initial request
You can perform a User ID lookup using exported user data. Learn how to export user data here.
You would need to Import Data/Import From Text and change the File_Origin to "65001: Unicode (UTF-8)" in the import wizard to see the correct time format.