# Data Export

{% hint style="info" %}
Data Export is only available for Enterprise Plans only. Please upgrade or subscribe to an Enterprise Plan if you wish to use this feature.
{% endhint %}

## Getting Here

{% hint style="warning" %}
This setting is accessible by Owner and Manager only!
{% endhint %}

This setting can be accessed from the **Settings** navigation menu under the **Workspace Settings** sub-menu item, **Data Export.**

<figure><img src="https://3688769499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mbui1HRO4dGghy5ITOz%2Fuploads%2FKtpRK33ljm8hvlcrzdKi%2FScreenshot%202022-10-25%20135109.png?alt=media&#x26;token=93d9a859-ea68-4fe1-a360-4332044636d4" alt=""><figcaption></figcaption></figure>

## Exporting Data <a href="#exporting-data" id="exporting-data"></a>

**Step 1: Select the data to be exported** You may select `Contacts` or `Conversations`.

{% hint style="info" %}
Failed Messages Data Export is useful to analyze Contacts who did not receive your outbound messages including Broadcast messages.
{% endhint %}

<figure><img src="https://3688769499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mbui1HRO4dGghy5ITOz%2Fuploads%2FAomLsUELQLXU2aCggxLF%2F1.gif?alt=media&#x26;token=09da9256-d2f1-44bc-9c84-88ca83cf408d" alt=""><figcaption></figcaption></figure>

**Step 2: Select a date range**\
This is only applicable if you have selected `Conversations` from the previous step

{% hint style="info" %}
Note that the date range is limited to one year.
{% endhint %}

<figure><img src="https://3688769499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mbui1HRO4dGghy5ITOz%2Fuploads%2FdbWG39jOnk2zGjISLwHW%2F2a.gif?alt=media&#x26;token=0c832d52-c775-4a48-ae03-ba2011178592" alt=""><figcaption></figcaption></figure>

**Step 3: Export Data**\
Once you are ready, you may click on Export Data to begin the process.&#x20;

![](https://3688769499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mbui1HRO4dGghy5ITOz%2Fuploads%2FlGarlXQCu0ew1CGTR8J9%2F27.gif?alt=media\&token=c8d33ff2-36f4-4508-9828-24f4cce21219)

**Step 4: Download File**\
Once the file is ready to be downloaded, you will receive a notification and you may download the file from the Data Export History table.&#x20;

## Important&#x20;

1. Data Export is only allowed one at a time per Workspace. If there is a processing data export job in a Workspace, Users cannot perform another data export job within the same Workspace.
2. The requested data export file is only valid for 7 days, starting from the time requested. If you need to download the same file, please request the same data export.&#x20;
3. In case the data export request takes longer than 15 minutes, the job will be dismissed and User can request a data export again 30 minutes after the initial request
4. You can perform a User ID lookup using exported user data. Learn how to export user data [here](https://docs.respond.io/workspace-settings/users#exporting-users).
5. You would need to Import Data/Import From Text and change the File\_Origin to "65001: Unicode (UTF-8)" in the import wizard to see the correct time format.

## Data Export History

![](https://3688769499-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Mbui1HRO4dGghy5ITOz%2F-Mci2cUdwPrDlL-8rPas%2F-Mci5aWIhMuHlm4IPI4f%2Fimage.png?alt=media\&token=9963ece4-9358-4793-aa8a-69774c17b967)

| Table Headers  | Description                                     |
| -------------- | ----------------------------------------------- |
| Date Requested | The date of which the data export was requested |
| Data Set       | The data set that was requested                 |
| Requested By   | The user who requested for the data export job  |
| Status         | The status of the data export request           |