Files
Manage and store files on the ISMessenger Platform.
Getting Here
This module is accessible by Owner and Manager only!
This module can be accessed from the side navigation menu under the menu item, Files.
The Files Module allows you to upload documents to our platform that you can later send out to specific contacts from the Messages Module or broadcasted out from the Broadcasts Module.
Files Overview
From this table, you can browse through the list of existing files that have been uploaded onto the platform.
Tips: Use the 🔍 function to search for the file you are looking for.
File Name and ID
The File Name displays the human friendly name of each file on the system. Meanwhile, File ID is the unique identifier used to label the files stored on the platform
The File ID will be used to send files from our system through integrations.
Description and File Type
The description shows a short description of the content for each of the files. The File Type column displays what kind of files they are.
Date Added
This is the date on which the file was added to the system.
Actions
You can perform the following with files:
Uploading a New File
Step 1: Navigate to Files Module From the side navigation menu, select Files from the menu
Step 2: Press ADD FILE At the top bar, press the blue ADD FILE button and the Upload File dialog should open up.
Step 3: Name the file and describe it Enter a name for the new file along with a short description. These fields will help you identify the file to be sent and the file content
Tips: Try to pick short and meaningful names and descriptions to make identifying files easier. This becomes increasingly useful when the number of files grows.
Step 4: Select the file
To attach a local file, simply drag and drop the file from your computer onto the dropzone. Alternatively, you can also click on the dropzone and select the file from your computer that you wish to upload.
Supported file type: JPG, JPEG, GIF, BMP, PNG, TXT, XLS, XLSX, DOC, DOCX, CSV, PPT, PPTX, MP3, MP4, MOV, WAV, MPG, MPEG, ZIP, TAR, TGZ, GZ, PDF, LOG, XML
Maximum file size: 20MB
If your file size is larger than 20 MB, it is suggested that you compress it into a ZIP folder before uploading.
Sending Files
Before sending a file to your contact, make sure the contact's channel is capable of receiving the file to prevent undelivered messages. Check compatibility here.
Step 1: Navigate to the contact you You can send a file to your contact by pressing the clip icon, 📎 on the messaging bar.
Step 2: Select a method Select your preferred method to select the file to be sent
Upload New File If the file is not present on the platform yet, you can upload a new file directly from the messaging console.
Select existing file You can send an existing file on the platform to the contact. Choose the file from the dropdown.
Once you have uploaded or selected a file, press SEND to send the file to your contact.
Channel Compatibility
While ISMessenger Platform accepts uploads up to 20MB in size, different channels have their own guidelines and specifications for the files that they accept. For example, some don't accept attachments of certain file types while others may limit the attachment size to 1 MB.
Channel | Maximum File Size |
Facebook Messenger | 25 MB |
WhatsApp - Chat API | 1 MB |
WhatsApp - Twilio | 16 MB |
WhatsApp - MessageBird | Image: 16 MB Other: 100 MB |
WhatsApp - Vonage | Image: 16 MB Other: 100 MB |
WhatsApp - 360Dialog | Image: 16 MB Other: 100 MB |
Image: 5 MB Other: 25 MB | |
Image: 5 MB Other: 20 MB | |
LINE | 10 MB |
Telegram | Image: 5 MB Other: 50 MB |
Viber | Image: 1 MB Other: 50 MB |
SMS - Twilio | 1 MB |
SMS - MessageBird | 1 MB |
SMS - Vonage | 1 MB |
Fallback Sending Method
When you attempt to send a file that is incompatible or does not meet the requirements on the messaging channel, the ISMessenger platform will automatically replace your attachment with a URL link to your file instead.
This way, the file can be reached to the customer even if the channel does not support receiving such type of attachment.
Downloading a File
If you are unsure of what is the content of the file, you can download the file and check the contents before sending it to your contact. You can do so by pressing Download from the actions menu and the file will be downloaded to your computer
Updating an Existing File
From here, you can change the name and update the description of the file.
If you need to replace the file, simply click on the dropzone and select a file from your computer. Alternatively, you can drag the new file to the dropzone.
Important: The File ID is conserved during an update as it is useful for any integrations that you may have in place.
Copying the File ID
During integration, you may need the File ID of a file to facilitate a process. The File ID can be obtained by selecting Copy File ID from actions menu and the File ID will be copied into your clipboard.
Deleting a File
If a file is no longer relevant or not used anymore, it can be deleted from the space by choosing Delete from the actions menu.
Be careful when you delete a file as it may be used by other users in the space. Bear in mind that the deletion cannot be undone.
Troubleshooting
Sending High Resolution Photos
If you fail to send photos to your contact, please check on the photo resolution and make sure it is less than 85 megapixels. Channels like Facebook has a restriction on the photo resolution and megapixels.
Sending Videos
If you fail to send videos to your contact, please check on the video resolution as some channels may not support video of high resolution. You may try to send the video again with a lower resolution.
Receiving and Sending Files
If your space is having trouble receiving and sending files to your contacts, your network may have restricted some IPs to send and receive files. Please add the following to whitelist the IPs :
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