UCal
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  • Welcome
  • 🚀Getting Started
    • Quick Start
    • Connecting a Channel
    • Invite your teammates
    • Getting Contacts to Message You
    • Automated Welcome and Away Messages
    • Responding to messages
    • Glossary of Terms
    • Creating a Chatbot
  • ⚙️Workspace Modules
    • Dashboard
    • Inbox
    • Contacts
    • Broadcast
    • Workflow
    • Reports
  • ⚙️Workspace Setting
    • Managing a Workspace
    • General
    • Users
    • Teams
    • Channels
    • Contact Fields
    • Growth Widgets
    • Respond AI
    • Integrations
    • Closing Notes
    • Snippets
    • Files
    • Data Export
    • Data Import
  • ⚙️User Account
  • Profile
  • User Activity Status
  • Notifications
  • Resetting your Passwords
  • 👨‍👧‍👦CONTACT AND MESSAGES
    • Dynamic Variables
    • Contact Search and Custom Inbox
    • Conversations
  • ⚙️MESSAGING CHANNELS
    • Channel Overview
    • Facebook Messenger
    • Instagram
    • WhatsApp
    • Website Chat Widget
    • LINE
    • Telegram
    • Viber
    • SMS Overview
    • Twitter Overview
    • WeChat
    • Google Business Message
    • Email
    • Custom Channel
  • New Release Update
  • Support Use Cases
    • How to Identify Contacts by Email and Phone NumberI
    • How to Enrich Customer Data from a CRM or other Business Software
    • How to Route Customers to the Right Team Automatically
    • How to Auto-Assign Customers to a Team or Dedicated Agent
    • How to Send Outbound Support Messages
    • Support: Closing Conversations
    • How to Supervise Your Support Agents
    • How to Analyze Reports for Support
    • How to Send CSAT to Customer and Save Data in Google Sheets or CRMs
  • Handling Inbound Conversations
  • Capture Conversations
  • Automate Conversations
  • How to Promptly Transfer Conversation Between Agents
  • How to Guide Customers from Exploration to Purchase with Engaging Menus
  • How to Optimize Customer Onboarding with Automated & Customized Welcome Messages
  • Converse with Customers
  • Broadcasts Use Cases
  • Sales Use Cases
  • Accessing Help Menu
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Support Use Cases

Learn how to make the most of IS-Messanger's futures for all your support use cases

How to Identify Contacts by Email and Phone NumberIHow to Enrich Customer Data from a CRM or other Business SoftwareHow to Route Customers to the Right Team AutomaticallyHow to Auto-Assign Customers to a Team or Dedicated AgentHow to Send Outbound Support MessagesSupport: Closing ConversationsHow to Supervise Your Support AgentsHow to Analyze Reports for SupportHow to Send CSAT to Customer and Save Data in Google Sheets or CRMs
PreviousNew Release UpdateNextHow to Identify Contacts by Email and Phone NumberI

Last updated 1 year ago