# Support Use Cases

{% content-ref url="/pages/HK3qE5DCFHbBasars1ot" %}
[How to Identify Contacts by Email and Phone NumberI](/ismessenger/support-use-cases/how-to-identify-contacts-by-email-and-phone-numberi.md)
{% endcontent-ref %}

{% content-ref url="/pages/45P9htREUPQGcGUvEKhb" %}
[How to Enrich Customer Data from a CRM or other Business Software](/ismessenger/support-use-cases/how-to-enrich-customer-data-from-a-crm-or-other-business-software.md)
{% endcontent-ref %}

{% content-ref url="/pages/4tUN9nwtNSHo0nMFDQJJ" %}
[How to Route Customers to the Right Team Automatically](/ismessenger/support-use-cases/how-to-route-customers-to-the-right-team-automatically.md)
{% endcontent-ref %}

{% content-ref url="/pages/LDkfpdfE1fYONqNSE71N" %}
[How to Auto-Assign Customers to a Team or Dedicated Agent](/ismessenger/support-use-cases/how-to-auto-assign-customers-to-a-team-or-dedicated-agent.md)
{% endcontent-ref %}

{% content-ref url="/pages/zvAYvmyqaXLvsja2pd5k" %}
[How to Send Outbound Support Messages](/ismessenger/support-use-cases/how-to-send-outbound-support-messages.md)
{% endcontent-ref %}

{% content-ref url="/pages/T10REZJgTgc9HsHx1O4r" %}
[Support: Closing Conversations](/ismessenger/support-use-cases/support-closing-conversations.md)
{% endcontent-ref %}

{% content-ref url="/pages/Mbzl2heW3z0JQDLg5TQC" %}
[How to Supervise Your Support Agents](/ismessenger/support-use-cases/how-to-supervise-your-support-agents.md)
{% endcontent-ref %}

{% content-ref url="/pages/klhp0mCzmNNM6Yu1Cyaf" %}
[How to Analyze Reports for Support](/ismessenger/support-use-cases/how-to-analyze-reports-for-support.md)
{% endcontent-ref %}

{% content-ref url="/pages/X7L2ljR2Oh0lbIh5BXaC" %}
[How to Send CSAT to Customer and Save Data in Google Sheets or CRMs](/ismessenger/support-use-cases/how-to-send-csat-to-customer-and-save-data-in-google-sheets-or-crms.md)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.is-messenger.com/ismessenger/support-use-cases.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.