UCal
  • Welcome
  • 🚀Getting Started
    • Quick Start
      • What is IS-Messenger?
      • Setting Up an Account
      • Connecting Channels
      • Inviting Your Teammates
      • Getting Contacts to Message You
      • Automated Welcome and Away Messages
      • Responding to Messages
      • Glossary of Terms
    • Connecting a Channel
    • Invite your teammates
    • Getting Contacts to Message You
    • Automated Welcome and Away Messages
    • Responding to messages
    • Glossary of Terms
    • Creating a Chatbot
  • ⚙️Workspace Modules
    • Dashboard
    • Inbox
      • Inbox Overview
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      • Broadcast Overview
      • Managing Broadcasts
    • Workflow
      • Triggers
      • Workflow Step
        • Step: Send a Message
        • Step: Ask a Question
        • Step: Assign To
        • Step: Branch
        • Step: Update Contact Tag
        • Step: Update Contact Field
        • Step: Open Conversation
        • Step: Close Conversation
        • Step: Add Comment
        • Step: Jump To
        • Step: Wait
        • Step: Date & Time
        • Step: HTTP Request
        • Step: Trigger Another Workflow
        • Step: Add Google Sheets Row
        • Step: AI Agent
      • Workflow Templates
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      • Reports: Conversations
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      • Website Chat Widget Quick Start
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      • Install Website Chat Widget on Squarespace
      • Install Website Chat Widget on Joomla
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      • How to Track Conversation Source from Multiple Websites
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        • Dialogflow: Connecting to Dialogflow
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  • 👨‍👧‍👦CONTACT AND MESSAGES
    • Dynamic Variables
      • Dynamic Variables Overview
      • How to Use Dynamic Variables
    • Contact Search and Custom Inbox
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  • ⚙️MESSAGING CHANNELS
    • Channel Overview
    • Facebook Messenger
      • Facebook Messenger Quick Start
      • Facebook Chat Plugin
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      • Instagram Overview
      • Instagram Quick Start
    • WhatsApp
      • WhatsApp Business API Quick Start
      • Getting Ready for Inbound Conversations
      • Getting Ready for Promotional Messaging
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      • Grow your WhatsApp Audience by Maximizing Entry Points
      • Get WhatsApp API Account for Government Agencies
      • Meta Business Verification
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      • WhatsApp Messaging Limits
      • Meta Product Catalog
      • Change Your WhatsApp Business Display Name
      • Phone Number Migration to IS-Messenger WhatsApp Business API
      • Turn-off WhatsApp Number Two-Step Verification
      • WhatsApp Cloud API
        • Migrating from On-Premises API to Cloud API
        • Migrating from Cloud API to On-Premises API
        • Set up the WhatsApp Echo Bot
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        • Experiments
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      • 360Dialog WhatsApp
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  • New Release Update
  • Support Use Cases
    • How to Identify Contacts by Email and Phone NumberI
    • How to Enrich Customer Data from a CRM or other Business Software
    • How to Route Customers to the Right Team Automatically
    • How to Auto-Assign Customers to a Team or Dedicated Agent
    • How to Send Outbound Support Messages
    • Support: Closing Conversations
    • How to Supervise Your Support Agents
    • How to Analyze Reports for Support
    • How to Send CSAT to Customer and Save Data in Google Sheets or CRMs
  • Handling Inbound Conversations
    • Managing Spam
    • Create Automated Welcome and Away Messages
    • Get Contacts’ Consent for Personal Data Collection
    • Create Automated Chat Menus
    • Collect Contacts’ Emails and Phone Numbers
    • Route Contacts by Shifts
    • Route Contacts by Team Functions
    • Route New & Returning Contacts
    • Route VIP Contacts
    • Assignment Strategy: Automatic Contact Distribution & Load Balancing
    • Assignment Strategy: Unassign Agents after Conversations Closed
  • Capture Conversations
    • How to Streamline Meeting Scheduling via CTC Ads
    • How to Automate Product Info Sharing in Conversations Initiated via CTC Ads
    • How to Track Conversation Source from Multiple Websites
    • How to Route Contacts from CTC Ads to Agents
  • Automate Conversations
    • How to Maximize Customer Service Potential with AI Agent
    • How to Automate Contact Information Collection with AI
    • How to Route Contacts to Preferred AI Agent
    • How to Automatically Qualify Contacts Based on Budget Using AI Agent
    • How to Route Contacts by their Preferred Language
    • How to Create Automated Chat Menus
    • Assignment Strategy: How to Automate Contact Distribution & Load Balancing
    • Assignment Strategy: Unassign Agents after Conversations Closed
    • How to Create Automated Welcome and Away Messages
    • How to Block Contacts and Manage Spam
    • How to Route New and Returning Contacts
    • How to Collect Contacts’ Emails and Phone Numbers
    • How to Route New and Returning Contacts
    • How to Route Contacts by Team Functions
    • How to Route Contacts by Shifts
    • How to Get Contacts’ Consent for Personal Data Collection
    • How to Route VIP Contacts
  • How to Promptly Transfer Conversation Between Agents
  • How to Guide Customers from Exploration to Purchase with Engaging Menus
  • How to Optimize Customer Onboarding with Automated & Customized Welcome Messages
  • Converse with Customers
    • How to Get a Complete View of the Customers
    • How to Simplify Customer Escalation with Automation
    • How to Transfer Contacts to the Next Shift Automatically
    • How to Optimize Agents’ Productivity in the Messages Module
    • How to Align AI Conversations with Your Brand Voice
    • How to Draft Customer Replies with AI
    • How to Convert Image to Text Using AI
    • How Automate Calculations Using AI
  • Broadcasts Use Cases
    • How to Sending a Simple Broadcast
    • How to Start a Workflow Based on Broadcast Response
    • How to Import to Broadcast via WhatsApp
    • How to Troubleshoot a Failed Broadcast
  • Sales Use Cases
    • How to Collect Leads' Email and Phone Number
    • How to Enrich Contact Data and Qualify Leads
    • How to Route Leads
    • How to Auto-Assign Leads to Sales Agents
    • How to Send Outbound Sales Messages
    • How to Track Productivity by Closing Conversations
    • How to Supervise Sales Agents
    • How to Analyze Reports for Sales
  • Accessing Help Menu
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On this page
  • Pricing
  • Capturing Conversation
  • Channel Capabilities
  • Message Status Availability
  • Messaging Window
  • Broadcasts
  • Rate Limits
  • FAQ and Troubleshooting
  1. MESSAGING CHANNELS
  2. Telegram

Telegram Overview

PreviousTelegramNextTelegram Quick Start

Last updated 1 year ago

Telegram is a cloud-based instant messaging and voice-over IP service developed by Telegram Messenger LLP.

Learn how to IS-Messenger Once connected, this Telegram bot integration lets you respond to messages directly from our platform.

Pricing

You can use Telegram for free.

Capturing Conversation

Telegram requires customers to send your business the first message to start a conversation.

There are a couple of ways to encourage customers to initiate a chat:

Channel Capabilities

These are the capabilities of Telegram:

Supported File Types

The file types supported by Telegram and the maximum file size for each type are as follows:

  • Image (10 MB)

  • Audio (20 MB)

  • Video (20 MB)

  • File (20 MB)

For any unsupported file type or file that exceeds the maximum file size sent via Telegram, the file will automatically be turned into a URL link on the IS-Messenger platform.

Message Status Availability

The table outlines the availability of message statuses in Telegram.

Message Status

Availability

Sent

✅

Delivered

❌

Read

❌

Failed

❌

Messaging Window

Telegram does not have a messaging window. Once Contacts have started a chat with you, you can send messages to your Contacts anytime without any limit.

Broadcasts

Rate Limits

FAQ and Troubleshooting

Can I start a conversation with a Telegram Contact?

Can I receive files via Telegram?

Yes, but the maximum file size for a Telegram bot to download is 20 MB. If the Contact sends a video bigger than 20 MB, the bot will not be able to download the file.

Do you support Telegram Groups?

What should I do if I have lost my Telegram bot token?

If you have lost your Telegram bot token for some reason or if your existing token has been compromised, you can use the token command to generate a new one.

/token

How do I create a QR Code for my Telegram account?

  1. On the IS-Messenger platform, click Settings > Growth Widget > + Add Widget.

  2. Select QR Code > click Create Widget.

  3. Select Telegram as the QR code type > Select the connected Telegram Channel for which you want to create the QR code.

  4. Click Download and select the size of the QR code you want to save.

Alternatively, you can create a QR code through the Telegram mobile app.

  1. Tap Settings in the menu of your Telegram app.

  2. Tap the QR code icon on the top right corner.

  3. Choose a background design that you like and tap the Share QR Code button to share it with your customers.

How do I change my Telegram bot profile photo?

  1. On your Telegram app, search for BotFather.

  2. In the chat box, enter /mybots to bring up a list of your bots.

  3. Select your bot > Edit Bot > Edit Botpic.

  4. Send your new profile photo.

How do I change my Telegram bot name?

  1. On your Telegram app, search for BotFather.

  2. In the chat box, enter/mybots to bring up a list of your bots.

  3. Select your bot > Edit Bot > Edit Name.

  4. Enter and send a new name for your bot.

You may opt to subscribe to with a monthly fee to get exclusive features from Telegram.

: This is a shortened URL using the t.me/username format that you can add to your website, social media profiles or newsletters. When customers click the link, they will be directed to start a chat with you.

: A QR code can be placed in physical locations, such as hotels, restaurants or malls. When customers scan the code, they will be directed to start a chat with you.

: A Telegram Widget can be added to your website to direct customers to start a chat with you.

At any point, Contacts may block your Telegram bot. To understand further on the implications of this, refer to the FAQ .

You can send an unlimited number of broadcasts to your Contacts. Learn more on .

At any point, Contacts may block your Telegram bot. To understand further on the implications of this, refer to the FAQ

A rate limit is the number of API calls an app or user can make within a given time period defined by the channel. Learn more about the .

Telegram bot rules say Contacts must message you first before you can message them back. Learn how to .

Telegram Groups are not supported yet, you can upvote our feature request .

Learn more about .

⚙️
Telegram Premium
Chat links
QR codes
Chat widget
Supported File Types
Message Status Availability
Messaging Window
Broadcasts
Rate Limits
here
how to send a broadcast here
here
rate limits for this channel here
encourage users to start a chat here
here
Growth Widgets here
connect your Telegram bot to
Telegram logo