# How to Start a Workflow Based on Broadcast Response

When you send out bulk messages, you may receive a massive influx of messages in response to an offer or survey. Workflows allow you to quickly respond to and segment these messages.

### Benefits of Starting a Workflow Based on Broadcast Response <a href="#benefits_of_starting_a_workflow_based_on_broadcast_response" id="benefits_of_starting_a_workflow_based_on_broadcast_response"></a>

* Separate broadcast responses from other messages
* Segment contacts according to their responses
* Easily handle a large response to broadcasts

### Methods for Starting a Workflow Based on Broadcast Response <a href="#methods_for_starting_a_workflow_based_on_broadcast_response" id="methods_for_starting_a_workflow_based_on_broadcast_response"></a>

* Method 1: Send a broadcast message to make an announcement and set up an automatic response.
* Method 2: Send a broadcast message with a multiple-choice question and set up an automatic response based on replies.

### Method 1: Send a broadcast message to make an announcement <a href="#method_1_send_a_broadcast_message_to_make_an_announcement" id="method_1_send_a_broadcast_message_to_make_an_announcement"></a>

**Method Objectives**

* Set up an announcement as a broadcast to the Contacts.
* Automatically check if the message received is a response to a broadcast.

### **Set up an announcement as a broadcast to the Contacts**

{% hint style="info" %}
**Tip:** Learn more about [how to set up a broadcast here](https://docs.is-messenger.com/ismessenger/modules/broadcast/broadcast).
{% endhint %}

**Step 1**: Go to the Broadcast module and set up a broadcast. For message content, select **Add** **Content** > **Text Message** and provide an announcement that will be sent as a broadcast.

**Step 2**: Set up the Workflow with a Trigger condition and a Branch condition to filter responses.

**Setting** **Workflow Trigger for when a conversation is opened by Contact**

{% hint style="info" %}
**Tip:** Learn more about [Triggers here](https://docs.is-messenger.com/ismessenger/modules/workflow).
{% endhint %}

1. Select **Source** from the **Trigger Conditions** dropdown to start the Workflow with the Conversation Opened Trigger.
2. Select **is equal to** from the **Category** dropdown list.
3. Select **Contact** from the **Operator** dropdown list.

<figure><img src="https://files.helpdocs.io/9e3syfbzn8/articles/ktbqajwlqc/1695105025217/conversation-open-trigger.png" alt="Conversation open trigger for workflow"><figcaption></figcaption></figure>

### **Setting Branch options to check the message source and content**

1. Add a Branch to the workflow and select **Last Outgoing Message Source** from the **Category** dropdown list.
2. Select **is equal to** from the **Operator** dropdown list.
3. Select **Broadcast** from the **Select** dropdown list.
4. Click **Add Condition** to add another condition.
5. Click the **And** operator.
6. Select **Last Outgoing Message** from the **Category** dropdown list.
7. Select **contains** from the **Operator** dropdown list.
8. Enter the message sent in the broadcast on the **Select** field to signify which broadcast message this response is for.

<figure><img src="https://files.helpdocs.io/9e3syfbzn8/articles/ktbqajwlqc/1695105114003/last-outgoing-message-source.png" alt="Branch options"><figcaption></figcaption></figure>

### **Automatically check if the message received is a response to a broadcast you sent**

When a message is received from a Contact, this Workflow checks if the message is the response to a broadcast message sent by you; if yes, it checks what the broadcast message was. If the text of the broadcast message is the one you have set the response for, the Workflow will proceed, else it will end.

### Method 2: Send a broadcast message with a multiple-choice question in the broadcast <a href="#method_2_send_a_broadcast_message_with_a_multiple_choice_question_in_the_broadcast" id="method_2_send_a_broadcast_message_with_a_multiple_choice_question_in_the_broadcast"></a>

**Method Objectives**

* Send a multiple-choice question or question with limited responses as a broadcast to the Contacts.
* Automatically check if the message received is the response to your broadcast.

**Send a multiple-choice question or question with limited responses as a broadcast to the Contacts**

**Step 1**: Go to the Broadcast module and set up a broadcast. Under Content, select **Multiple Choice** to ask a Multiple Choice question. You can also use Text Message to ask a simple yes or no question.

{% hint style="info" %}
**Tip:** Learn more about [how to set up a broadcast here](https://docs.is-messenger.com/ismessenger/modules/broadcast/broadcast).
{% endhint %}

{% hint style="info" %}
**Tip**: For WhatsApp template messages, [use Quick Replies](https://docs.is-messenger.com/ismessenger/messaging-channels/whatsapp).
{% endhint %}

**Step 2**: Set up the Workflow with a Trigger condition and a Branch condition to check if the last sent message was a Broadcast.

**Setting** **Workflow Trigger for when a conversation is opened by contact**

{% hint style="info" %}
**Tip:** Learn more about [Triggers here](https://docs.is-messenger.com/ismessenger/modules/workflow).
{% endhint %}

1. To start the workflow with the Conversation Opened Trigger, ensure that the **Conversation Opened trigger** is selected.
2. Expand the **Trigger Conditions** menu and select **Source** from the **Trigger Conditions** dropdown.
3. Select **is equal to** from the **Category** dropdown list.
4. Select **Contact** from the **Operator** dropdown list.

<figure><img src="https://files.helpdocs.io/9e3syfbzn8/articles/ktbqajwlqc/1695105218139/setting-workflow-trigger-for-convo-opened-by-contact.png" alt="Setting workflow trigger for conversation opened by contact"><figcaption></figcaption></figure>

**Setting Branch options to check the message content**

{% hint style="info" %}
**Tip:** Learn more about [using the Branch Step here](https://docs.is-messenger.com/ismessenger/modules/workflow).
{% endhint %}

{% hint style="info" %}
**Tip:** Learn more about [Triggers here](https://docs.is-messenger.com/ismessenger/modules/workflow).
{% endhint %}

1. Add a Branch to the workflow (for each choice) and select **Last Outgoing Message Source** from the **Category** dropdown list.
2. Select **is equal to** from the **Operator** dropdown list.
3. Select **Broadcast** from the **Select** dropdown list.
4. Click **Add Condition** to add another condition.
5. Click the **And** operator.
6. Select **Variable** from the **Category** dropdown list.
7. Select **conversation.first\_incoming\_message** from the **Field** dropdown list.
8. Select **is equal to** from the **Operator** dropdown list.
9. Enter the text of the first choice (of the multiple-choice question) in the **Select** field.

Once done, create a new branch for the next option until all choices have been handled.

<figure><img src="https://files.helpdocs.io/9e3syfbzn8/articles/ktbqajwlqc/1695106098346/setting-last-outgoing-message-source.png" alt="Setting Branch options to check the message content"><figcaption></figcaption></figure>

### **Automatically check if the message received is the response to your broadcast**

When a message is received from a Contact, this workflow checks if the message contains one of the options from the multiple-choice questions sent via broadcast message. If yes, then the workflow will proceed, else it will end.

### Setting up Workflow for automatic responses <a href="#setting_up_workflow_for_automatic_responses" id="setting_up_workflow_for_automatic_responses"></a>

{% hint style="info" %}
**Tip:** Learn more about the [Send a Message Step here](https://docs.is-messenger.com/ismessenger/modules/workflow).
{% endhint %}

For this example, we will send a new product brochure to the Contact interested in our new product brochure.

1. Add the **Send a Message** step to the relevant branch.
2. Select **File or Image** from the **Message Type** dropdown list.
3. Select a file or image.

{% hint style="info" %}
**Tip:** Learn more about the Send a Message Step here.
{% endhint %}

<figure><img src="https://files.helpdocs.io/9e3syfbzn8/articles/ktbqajwlqc/1668764574628/workflow-response-6.png" alt="screenshot of sending a message with attachment from a workflow"><figcaption></figcaption></figure>

{% hint style="info" %}
**Tip:** Another option in response to certain replies is routing.
{% endhint %}