Dialogflow: Response Templates

When creating an intent in the Dialogflow console, you'll be presented with several response templates. Default appears automatically for every new intent, but other templates are available for several messages apps.

Please use the guidelines below when working with Response Templates.

You may include Dynamic Variables in your response templates. {{$dynamic.variable}} (E.g., Hi {{$contact.name}}, what's your phone number?)

Using Response Templates

Dialogflow has created Response Templates for Facebook Messenger, Telegram, LINE, Viber and Slack.

When sending messages to a Channel supported by Dialogflow, use the Response Template for that app. When a Channel does not have a Response Template in Dialogflow, please refer to the table below.

These guidelines are only for Response Templates; be aware that custom payloads have their own guidelines.

In short, our platform will forward messages to each respective Channel based on priority below. If an answer is not available in the 1st priority Response Template, the 2nd Priority Response Template will send.

Channel	1st Priority	2nd Priority
Facebook Messenger	Facebook	Default
Instagram	Facebook	Default
LINE	LINE	Default
SMS MessageBird	Default	-
SMS Twilio	Default	-
SMS Vonage	Default	-
Telegram	Telegram	Default
Twitter	Default	-
Viber	Viber	Default
Website Chat	Facebook	Default
WeChat	Facebook	Default
WhatsApp Business API (IS-Messenger WhatsApp BSP)	Facebook	Default
WhatsApp Cloud API	Default	Default
WhatsApp 360dialog	Facebook	Default
WhatsApp MessageBird	Default	-
WhatsApp Twilio	Default	-
WhatsApp Vonage	Default	-

As you can see from the priority table above, some channels support Facebook Response Templates because IS-Messenger transforms the Facebook Response Templates and sends them to the Contact in a suitable messaging format.