LINE Quick Start
To connect LINE, a LINE Official Account is required. Read our guide to create a LINE Official Account.
LINE is a popular messaging app in Asia, with over 800 million users. This LINE Official Account integration lets you respond to messages directly from our platform.
Limitation: LINE desktop app doesn't support Quick Replies
If you do not have a LINE Official account, proceed with Creating the LINE Official Account. If you have a LINE Official account, proceed with Configuring the LINE Official Account.
Creating the LINE Official Account
Step 1: Go to this page and sign up for a LINE Official account
Step 2: Click Create LINE official account and fill up the required information.
Configuring the LINE Official Account
Once you have your LINE Official Account ready, you may start configuring LINE Official Account.
Step 1: Sign in to the LINE Official Accounts Platform using your LINE account credentials.
Step 2: Go to Settings > Select Messaging API from the side navigation menu > Click Enable Messaging API.
Step 3: Use your LINE account to link or register a Developer account.
Step 4: Enter a Provider name or select an existing Provider.
Step 5: Add the link to your business's Privacy Policy and Terms of Use. This is optional, so you can skip it if you don't have this information.
Step 6: Click OK to save changes. You will need the Channel info to connect your LINE Official accounts to the IS-Messenger platform.
Step 7: Navigate to Response Settings > enable Webhooks. Once you have configured your LINE Official account, you are ready to connect your LINE Official account to the IS-Messenger platform.
Connecting the LINE Official Account
Before you move to this step, ensure you've made and set up a LINE Official account.
In order to connect to a LINE Official account, you will need the following:
LINE Channel ID
LINE Channel Secret
LINE Channel Access
Webhook URL provided by IS-Messenger platform
Step 1: Go to Settings > Channels
Step 2: Click Add Channel > LINE > Connect
Step 3: Follow the instructions under Configure Channel > Tick the checkbox and click Next
Step 4: Follow the instructions under Get Channel Information > Next
Step 5: Under Enable Webhooks, set Webhook URL on the IS-Messenger platform. Add the URL to LINE Official Accounts Platform and save it.
Step 6: Click Save Changes to complete the setup.
Once you've completed the setup, any messages sent to your LINE Official Account will now be received in your Workspace.
Once the Channel is connected, scan the QR code to send a test message and make sure everything is working properly.
Channel Configuration
LINE channel can be configured with a unique channel name.
Step 1: Click Settings > Channels
Step 2: Locate the LINE Channel > click Manage
Step 3: In the LINE Configuration page you will see the following configurations:
Chat Link - A click-to-chat link is a shortened URL that directs customers to start or continue a conversation with your LINE account. You can share this link to refer customers to a new or existing thread, based on whether the user has previously messaged your LINE account. You can also generate a QR code to share the chat link to your Contacts.
Channel Name - The Channel Name can be changed and is used internally to identify the Channel.
Channel Secret - Channel access tokens as a means of authentication for Channels.
Step 4: Click Save Changes to update the Channel configuration
Ensure the details are correct for messages to be received successfully in your LINE account.
For the other details, take extra note while updating as it might fail to receive messages from your LINE Official Account.
Messaging Limits
To ensure a smooth experience for all users, LINE has certain messaging limits. These limits are in place to prevent spam and misuse of the platform.
The free plan allows you to send 500 to 1,000 messages per month depending on your region. There are a few ways to send additional messages above your plan's limit.
If you are currently on a free plan, you can:
Upgrade your plan to send more messages.
If you are already on a subscription plan, you can:
Change your additional message limit. This will incur additional fees for every message sent.
Upgrade to a higher tier subscription plan.
Ensure your plan suits your messaging needs to prevent hitting your monthly limit.
Broadcast Capabilities
Learn more about how to send a broadcast here.
LINE has no restrictions on broadcast message content; however, under the free plan, businesses are limited to sending 500 messages per month.
Broadcast messages that exceed the monthly limit will fail to send.
Learn how to deal with failed broadcast messages here.
FAQ and Troubleshooting
Can I connect to a personal LINE account?
To connect a LINE Channel, a LINE Official Account is required. You can create a LINE Official Account here.
How much does a Line Official account cost?
LINE Official Accounts are free to create. However, the Free plan has a messaging limit of 500 or 1,000 messages depending on the region. LINE provides two additional paid plans, Light and Standard. You can learn more about the plans here.
Can I customize my Line ID?
You can purchase a Premium ID for $12.00 (Yearly).
Can I start a conversation with a LINE Contact?
LINE rules say contacts must message you first before you can message them back. You can share your QR code or line.me link with your Audience.
However, if a user has subscribed to your LINE official account and did not message you first, a "Conversation opened by Contact" message will be triggered on the IS-Messenger platform. This allows you to start a conversation with the Contact.
Do you support LINE stickers?
You can now receive stickers on LINE. However, sending stickers is not supported for now. You can upvote our feature request here.
Do you support LINE flex message?
You can use a flex message in a DialogFlow custom payload response, but it won't appear on the platform. You can support our feature request by upvoting it here.
How can I create a QR Code for my LINE account?
You can access this through the LINE Configuration page:
Click Settings > Channels
Locate the LINE Channel > click Manage
In the LINE Configuration page, click Generate QR Code
Click Download and select the size of the QR code you want to save.
Alternatively, you can access the QR code through the Settings page:
On the IS-Messenger platform, click Settings > Growth Widgets > Add Widget
Select QR Code option > click Create Widget
Select LINE as the QR code type > Select the connected LINE Channel that you want to create the QR code for.
Click Download and select the size of the QR code you want to save.
How can I get a chat link for my LINE account?
You need to have the app installed on your mobile device or desktop to use the generated link.
In your Workspace, go to Settings > Channels > Manage > Select your connected LINE Channel > Configure
Copy the Chat Link shown
How do I change my LINE profile photo?
Log in to the LINE Official Accounts Platform > Go to Settings > Account settings > Click Edit next to Profile photo.
Upload your new profile photo > click Save > Click Save again to confirm your action.
How do I change my LINE status message?
Log in to the LINE Official Accounts Platform > Go to Settings > Account settings > Click the icon next to Status message.
Edit your status message and click Save.
What should I do if I encounter the error message You have reached your monthly limit?
If you encounter this error message, it means that you have reached the limits of free broadcasts or messages that can be sent within a month according to your LINE Official Account plan. If you are on the free plan, follow these steps to upgrade your plan and increase your message limit. If you are already on a subscription plan, you can increase your messaging limits in the LINE Official Account Manager.
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