How to Use Dynamic Variables

Messaging Console

You can include a dynamic variable in your message while responding to a contact. There are two ways to use dynamic variables:

1. By typing the dollar sign "$"

1. By clicking on the variable Icon at the bottom of the Messages Module

Besides contact fields, you can also include a custom field by typing the custom field's name.

Snippets

While composing a snippet's content, you can include a dynamic variable to personalize your quick replies.

Tip: You can have multiple dynamic variables in a single piece of content. Make use of them while composing your messages.

Important: If the field you are trying to send is empty or the field does not exist at all, the string will not be replaced.

Workflows

Besides trigger variables that are tied to a specific trigger, there are also other variables that can be created and used in the Workflows.

1. Save responses from the Contact as variables in the Ask a Question step.

1. ​It is also possible to create output variables by adding Form Field in a Shortcut Form. The values of the variables are defined and provided by the User who initiated the Shortcut and filled out the Shortcut form.

1. Then, use the dynamic variables saved in Workflow steps.

Workflow Steps that support dynamic variables

Send Message	Text
Send Message	WhatsApp Template
Send Message	Facebook Tagged Message
Ask a Question	Question Text Field
Branch	Contact Field Condition
Branch	Variable Condition
Update Contact Field	-
Add Comment	-
Close Conversation	Summary
HTTP Request	-
Add Google Sheets Row	-

When verifying HTTP request outputs with dynamic variables, please note that variables without a value will result in a return of null or undefined.

Dialogflow

You can also include dynamic variables in Dialogflow for the responses and values of parameters. To use dynamic variable in Dialogflow, type $dynamic.variable.

Example of usage of dynamic variables in value of parameter:

Example of usage of dynamic variables in responses: