Connecting Channels

Now that you have created the Workspace, you are one step closer to setting up the platform. Let's connect a Channel to the platform to start interacting with your Contacts.

Find the list of Channels supported on IS-Messenger here. ​

Connect a Channel

Click the CONNECT CHANNEL button to select a Channel.

Alternatively, navigate to Settings > Channels and press ADD CHANNEL.

Select a Channel to connect

The Channel selection dialog will open up and you can choose which Channel you would like to connect from there. At the top of every Channel is an indication of the difficulty level of connecting that Channel to manage expectations.

Select a preferred Channel and press NEXT when you are ready.

Proceed with setting up the Channel

Every Channel requires a different method of configuration. Therefore, we have prepared step-by-step instructions for Users to follow.

You can read more about the setup guide for each Channel here:

MESSAGING CHANNELS

We are constantly updating the step-by-step instructions with the latest information. If you find any mismatch of information, please do let us know here.

What's Next?

You have created a Workspace and connected a Channel. Now you can start inviting your teammates to collaborate.

Inviting Users

Inviting Your Teammates

FAQ and Troubleshooting

Why am I encountering an error while attempting to connect a Channel to my Workspace?

You may be trying to connect a Channel that already exists in another Workspace. To connect your Channel to your desired Workspace, you will need to remove the existing connected Channel. It is also possible that your respond.io account is inactive.