Dialogflow: Connecting to Dialogflow
Last updated
Last updated
Connecting Dialogflow to IS-Messenger is simple as you will only need to retrieve a JSON file from Dialogflow and upload it to IS-Messenger platform.
Prior to generating the Google Service Account Key, you will need to have a Google account to sign into Dialogflow.
In order to set up Dialogflow, we will need to do the following:
You may skip the step and proceed to the next if you have already performed it.
Step 1: and proceed to login with your Google account.
Step 2: Review the terms and check the box. Click Accept to proceed.
You have now created your Dialogflow account and you can proceed to the next step, Creating a Dialog Agent
In Dialogflow, there is a module named Agent that acts as the brain of your bot. This component will help your bot understand and classify human languages.
Step 1: Once you have logged in, click the dropdown arrow and click Create new agent at the side navigation menu.
Step 2: Give the agent a name for internal reference. Make any necessary changes to the default settings.
Fields
Description
Name
For identification purposes. This name will be used for internal reference only.
Language
The language to be used for Dialogflow's natural language processes. Choose the language of your target audience.
Timezone
The timezone to be adopted for analytics purposes on Dialogflow.
Step 3: When you are ready, click CREATE to create the agent.
Now, the Dialogflow Agent is created and you can proceed to connect Dialogflow to IS Messenger
Connecting Dialogflow to the IS-Messenger platform is simple as you will only need to retrieve a JSON file from Dialogflow and upload it to the IS-Messenger platform.
Step 2: Navigate to the Settings module by clicking the ⚙ icon beside the Agents dropdown menu.
Step 3: In the General tab, click the link in the Service Account to view the associated Google Project.
Step 4: With the Google Project open, click Go to project setting.
Step 5: In the IAM & Admin menu > Select Service Accounts
Step 6: In the Service Account Details screen, name the Service Account and click CREATE AND CONTINUE
Step 7: Assign the Dialogflow API Client role to the service account > click CONTINUE
Step 8: The Grant users access to this service account step is optional.
Step 9: Click DONE
Step 10: Locate the previously created Service Account and select Manage Key from the actions menu.
Step 11: In the Keys screen, click ADD KEY > Create new key and select JSON when prompted which format of key is preferred > click CREATE
The JSON file will be automatically downloaded to your computer's Downloads folder.
Step 12: Log in to IS-Messenger with your user account and navigate to Settings > Integrations
Step 13: From the list, search for Dialogflow and click Connect.
Step 14: Select the language of your target audience and upload the JSON file downloaded from Step 11.
Step 15: Click Connect to connect the Dialogflow Agent to the platform.
Your Dialogflow Agent is now connected to the IS-Messenger platform. The Agent will start to respond to any incoming messages.
When creating an agent in Dialogflow, the language you choose is set as the default language. With the Multilingual Agent feature your agent can now support additional languages.
The Language Field in the contact’s details on the IS-Messenger platform is used in the request sent to Dialogflow. When a request is sent to Dialogflow, the contact's language will be included and Dialogflow will resolve and respond according to the language value.
Example: If the Contact's Language Field is English, the platform will request an en response and if the Language Field is Spanish the platform will request the es response.
For this to work, you will first need to create a Multilingual Agent in your Dialogflow account.
To create a Multilingual Agent, follow the steps below.
Step 1: In the left sidebar menu, click the + button to add another language.
Step 2: In the Languages tab click Select Additional Language and select an additional language from the dropdown menu.
Step 3: To add language localization for a specific region, hover over the language and click + Add locale.
Locale-specific languages are languages that are specific to a region or a country.
Step 4: Click SAVE
The interaction between Dialogflow Agent and Contact is managed by intents. In summary, intents are used to describe the expected behavior for one conversation turn based on the prescribed incoming behavior.
Read more on how to manage intents:
Step 1: Login using your Google account that is associated with .
Having trouble with connecting to Dialogflow? Contact us .
Learn more about .
The Language Field on the platform must be filled for the Dialogflow Multilingual Agent to work. Learn more about .
