MessageBird SMS Quick Start

Connecting MessageBird SMS to chat with customers over SMS.

To connect with MessageBird, you will need a MessageBird account.

MessageBird Logo

Messagebird is a cloud communications platform that allows you to send and receive SMS text messages through web service APIs.

This Messagebird integration lets you respond to SMS messages directly from our platform.

Setting Up MessageBird

Purchasing a Virtual Number

Note that you will have to top up your MessageBird account in order to purchase a Virtual Number.

Step 1: Sign in to your MessageBird account Navigate to the MessageBird dashboard. If you are not already signed in, you may have to log in with your MessageBird account first.

Step 2: Buy a Number On the sidebar, select Numbers. On the Numbers page, select the blue Buy a Number button on the top right.

Step 3: Choose a phone number Select a phone number that you prefer and best suit your company needs. You can select a number from any country available on MessageBird.

Be sure to select a phone number that supports SMS capability as it is required for this connection to work.

Connecting MessageBird

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels

Step 2: Add Channel Press Add Channel and choose SMS. Select MessageBird on the second step

Step 3: Sign in to your MessageBird account Navigate to the MessageBird dashboard and navigate to Flow Builder.

Step 4: Select Call HTTP endpoint with SMS template Locate the Call HTTP endpoint with SMS template and press Try This Flow

Step 5: Select the preferred phone number Select the preferred phone number and press Save

Step 6: Configure Forward to URL From the Flow Builder, press on Forward to URL icon and select POST as the method.

Step 7: Add the generated URL to the field From the ISMessenger platform, copy the generated URL and paste it to the URL field at MessageBird

Step 8: If there are no errors, you may proceed to publish and activate the flow.

Step 9: On the IS-Messenger platform, follow the instructions and click Next.

Step 10: Navigate to the Developer Access Page and click Show Key. Add the API key to the IS-Messenger platform.

Step 11: Select the phone number from the dropdown on the IS-Messenger platform.

Step 12: Click Save Changes to complete the setup.

Once you completed the setup, any SMS sent to the MessageBird phone number will now be received in your space.

Channel Configuration

MessageBird SMS channel can be configured with a unique channel name.

Step 1: Navigate to Workspace Settings > Click Channels.

Step 2: Locate the MessageBird SMS Channel > Click Manage > Configuration.

Step 3: Configure the Channel name, which is used internally to identify the account.

Ensure all your details are entered correctly as errors may cause outbound messages from your MessageBird SMS account to fail.

Important: As for the other details, take extra note while updating as it might fail to receive messages from the connected MessageBird SMS account.

Step 4: Click Save Changes to update the Channel configuration.