UCal
  • Welcome
  • 🚀Getting Started
    • Quick Start
      • What is IS-Messenger?
      • Setting Up an Account
      • Connecting Channels
      • Inviting Your Teammates
      • Getting Contacts to Message You
      • Automated Welcome and Away Messages
      • Responding to Messages
      • Glossary of Terms
    • Connecting a Channel
    • Invite your teammates
    • Getting Contacts to Message You
    • Automated Welcome and Away Messages
    • Responding to messages
    • Glossary of Terms
    • Creating a Chatbot
  • ⚙️Workspace Modules
    • Dashboard
    • Inbox
      • Inbox Overview
      • Assignment and closing a conversations
      • Custom Inboxes
      • Interacting with Respond AI Prompts
      • Using AI Assist
    • Contacts
      • Contact Details
      • Contacts Overview
      • Merge Suggestions
      • Contact Activity
      • Contact Channels
      • Contact Import
      • Segments
    • Broadcast
      • Broadcast Overview
      • Managing Broadcasts
    • Workflow
      • Triggers
      • Workflow Step
        • Step: Send a Message
        • Step: Ask a Question
        • Step: Assign To
        • Step: Branch
        • Step: Update Contact Tag
        • Step: Update Contact Field
        • Step: Open Conversation
        • Step: Close Conversation
        • Step: Add Comment
        • Step: Jump To
        • Step: Wait
        • Step: Date & Time
        • Step: HTTP Request
        • Step: Trigger Another Workflow
        • Step: Add Google Sheets Row
        • Step: AI Agent
      • Workflow Templates
    • Reports
      • Reports: Conversations
      • Reports: Responses
      • Reports: Resolutions
      • Reports: Messages
      • Reports: Contacts
      • Reports: Assignments
      • Reports: Leaderboard
      • Reports: Users
      • Reports: Broadcasts
  • ⚙️Workspace Setting
    • Managing a Workspace
    • General
    • Users
      • Access Levels
    • Teams
    • Channels
      • Chat Menus
    • Contact Fields
    • Growth Widgets
      • Website Chat Widget Quick Start
      • Website Chat Widget Overview
      • Workspace Settings: Growth Widgets
      • Install Website Chat Widget on Squarespace
      • Install Website Chat Widget on Joomla
      • Install Website Chat Widget on Wix
      • Install Website Chat Widget on Shopify
      • Install Website Chat Widget on WordPress
      • How to Track Conversation Source from Multiple Websites
    • Respond AI
    • Integrations
      • Dialogflow
        • Dialogflow: Connecting to Dialogflow
        • Dialogflow: Creating a Chatbot
        • Dialogflow : Managing Intents
        • Dialogflow: Parameters
        • Dialogflow: Events
        • Dialogflow: Response Templates
        • Dialogflow: Custom Payloads
        • Dialogflow: Fulfillment Webhook Request
      • E-Commerce & CRM Integrations
        • E-Commerce Integration: Shopify
        • E-Commerce Integration: BigCommerce
        • E-Commerce Integration: WooCommerce
        • E-Commerce Integration: Magento
        • CRM Integration: HubSpot
        • CRM Integration: Salesforce
        • CRM Integration: Pipedrive
        • CRM Integration: ActiveCampaign
      • Zapier
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      • Make (formerly Integromat)
    • Closing Notes
    • Snippets
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    • Data Export
    • Data Import
  • ⚙️User Account
  • Profile
  • User Activity Status
  • Notifications
  • Resetting your Passwords
  • 👨‍👧‍👦CONTACT AND MESSAGES
    • Dynamic Variables
      • Dynamic Variables Overview
      • How to Use Dynamic Variables
    • Contact Search and Custom Inbox
    • Conversations
  • ⚙️MESSAGING CHANNELS
    • Channel Overview
    • Facebook Messenger
      • Facebook Messenger Quick Start
      • Facebook Chat Plugin
      • Private Replies
      • Message Tag
    • Instagram
      • Instagram Overview
      • Instagram Quick Start
    • WhatsApp
      • WhatsApp Business API Quick Start
      • Getting Ready for Inbound Conversations
      • Getting Ready for Promotional Messaging
      • WhatsApp Official Business Account (Green Tick)
      • Grow your WhatsApp Audience by Maximizing Entry Points
      • Get WhatsApp API Account for Government Agencies
      • Meta Business Verification
      • WhatsApp Message Templates
      • WhatsApp Pricing
      • WhatsApp Business Platform (API) Channel Configuration
      • WhatsApp Messaging Limits
      • Meta Product Catalog
      • Change Your WhatsApp Business Display Name
      • Phone Number Migration to IS-Messenger WhatsApp Business API
      • Turn-off WhatsApp Number Two-Step Verification
      • WhatsApp Cloud API
        • Migrating from On-Premises API to Cloud API
        • Migrating from Cloud API to On-Premises API
        • Set up the WhatsApp Echo Bot
        • Load Testing on Cloud API
        • Experiments
        • Webhooks Setup
      • 360Dialog WhatsApp
      • Twillio WhatsApp
      • MessageBird WhatsApp
      • Vonage WhatsApp
      • Phone Number Migration to WhatsApp Cloud API
    • Website Chat Widget
      • Install on WordPress
      • Install on Shopify
      • Install on Wix
      • Install on Squarespace
      • Install Website Chat Widget on Joomla
    • LINE
      • LINE Overview
      • LINE Quick Start
    • Telegram
      • Telegram Overview
      • Telegram Quick Start
    • Viber
      • Viber Overview
      • Viber Quick Start
    • SMS Overview
      • Twilio SMS Quick Start
        • Importing Contacts to Twilio SMS
      • MessageBird SMS Quick Start
      • Vonage SMS Quick Start
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      • Twitter Quick Start
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      • WeChat Overview
      • WeChat Quick Start
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      • Google Workspace Quick Start
      • Other Email
    • Custom Channel
      • Custom Channel Overview
      • Custom Channel Quick Start
  • New Release Update
  • Support Use Cases
    • How to Identify Contacts by Email and Phone NumberI
    • How to Enrich Customer Data from a CRM or other Business Software
    • How to Route Customers to the Right Team Automatically
    • How to Auto-Assign Customers to a Team or Dedicated Agent
    • How to Send Outbound Support Messages
    • Support: Closing Conversations
    • How to Supervise Your Support Agents
    • How to Analyze Reports for Support
    • How to Send CSAT to Customer and Save Data in Google Sheets or CRMs
  • Handling Inbound Conversations
    • Managing Spam
    • Create Automated Welcome and Away Messages
    • Get Contacts’ Consent for Personal Data Collection
    • Create Automated Chat Menus
    • Collect Contacts’ Emails and Phone Numbers
    • Route Contacts by Shifts
    • Route Contacts by Team Functions
    • Route New & Returning Contacts
    • Route VIP Contacts
    • Assignment Strategy: Automatic Contact Distribution & Load Balancing
    • Assignment Strategy: Unassign Agents after Conversations Closed
  • Capture Conversations
    • How to Streamline Meeting Scheduling via CTC Ads
    • How to Automate Product Info Sharing in Conversations Initiated via CTC Ads
    • How to Track Conversation Source from Multiple Websites
    • How to Route Contacts from CTC Ads to Agents
  • Automate Conversations
    • How to Maximize Customer Service Potential with AI Agent
    • How to Automate Contact Information Collection with AI
    • How to Route Contacts to Preferred AI Agent
    • How to Automatically Qualify Contacts Based on Budget Using AI Agent
    • How to Route Contacts by their Preferred Language
    • How to Create Automated Chat Menus
    • Assignment Strategy: How to Automate Contact Distribution & Load Balancing
    • Assignment Strategy: Unassign Agents after Conversations Closed
    • How to Create Automated Welcome and Away Messages
    • How to Block Contacts and Manage Spam
    • How to Route New and Returning Contacts
    • How to Collect Contacts’ Emails and Phone Numbers
    • How to Route New and Returning Contacts
    • How to Route Contacts by Team Functions
    • How to Route Contacts by Shifts
    • How to Get Contacts’ Consent for Personal Data Collection
    • How to Route VIP Contacts
  • How to Promptly Transfer Conversation Between Agents
  • How to Guide Customers from Exploration to Purchase with Engaging Menus
  • How to Optimize Customer Onboarding with Automated & Customized Welcome Messages
  • Converse with Customers
    • How to Get a Complete View of the Customers
    • How to Simplify Customer Escalation with Automation
    • How to Transfer Contacts to the Next Shift Automatically
    • How to Optimize Agents’ Productivity in the Messages Module
    • How to Align AI Conversations with Your Brand Voice
    • How to Draft Customer Replies with AI
    • How to Convert Image to Text Using AI
    • How Automate Calculations Using AI
  • Broadcasts Use Cases
    • How to Sending a Simple Broadcast
    • How to Start a Workflow Based on Broadcast Response
    • How to Import to Broadcast via WhatsApp
    • How to Troubleshoot a Failed Broadcast
  • Sales Use Cases
    • How to Collect Leads' Email and Phone Number
    • How to Enrich Contact Data and Qualify Leads
    • How to Route Leads
    • How to Auto-Assign Leads to Sales Agents
    • How to Send Outbound Sales Messages
    • How to Track Productivity by Closing Conversations
    • How to Supervise Sales Agents
    • How to Analyze Reports for Sales
  • Accessing Help Menu
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On this page
  • Pricing
  • Capturing Conversation
  • Chat Links
  • QR Codes
  • Supported File Types
  • Message Status Availability
  • Messaging Limits
  • Broadcasts
  • Rate Limits
  • FAQ and Troubleshooting
  • How do I change my LINE profile photo?
  1. MESSAGING CHANNELS
  2. LINE

LINE Overview

PreviousLINENextLINE Quick Start

Last updated 1 year ago

LINE is a Japan-based, cross-platform popular messaging app and social media platform primarily used in Asian countries. The key features include Messaging, Stickers, a Timeline, Vice and Video calls, Games and Entertainment and Official accounts.

If you have a LINE Official account, proceed with S-Messenger

Pricing

LINE Official Accounts are free to create. The free Communication plan has a messaging limit of 500.

Capturing Conversation

To start a conversation, LINE requires users to send you the first message. This is to prevent brands from spamming users.

There are two ways to encourage users to initiate a chat:

Chat Links

You can use Chat links in texts, images, and buttons. These links can be shared in text messages, emails, websites or social media, enabling customers to quickly find your Official Account to chat with you on LINE.

Limitation: The links do not work on the LINE desktop app. When users click the LINE links on their desktop, it will either open the official LINE website or pull up a page with a QR code which the Contacts can scan with the LINE app on their phone to initiate the conversation.

QR Codes

Channel Capabilities

The capabilities of LINE are listed below:

Supported File Types

The file types supported by LINE and the maximum file size for each file type are as follows:

  • Image (10 MB)

  • Audio (200 MB)

  • Video (200 MB)

Message Status Availability

For the LINE messaging channel, the message status availability is shown in the table below:

Message Status

Availability

Sent

✅

Delivered

❌

Read

❌

Failed

❌

Messaging Limits

LINE has no messaging window as long as you remain in a customer’s contact list.

The Contact will not receive any message if they block you. However, if the Contact unblocks your account, you will receive a Welcome Event notification on the conversation history on the IS-Messenger platform and the Contact will be able to receive your message again.

Broadcasts

You can send broadcasts to LINE Contacts using the IS-Messenger platform.

Rate Limits

FAQ and Troubleshooting

Can I connect to a personal LINE account?

How much does a LINE Official account cost?

Can I customize the LINE ID?

You can purchase a Premium ID for $12.00 (Yearly).

Can I start a conversation with a LINE Contact?

However, if a user has subscribed to your LINE official account and did not message you first, a "Conversation opened by Contact" message will be triggered on the IS-Messenger platform. This allows you to start a conversation with the Contact.

Do you support LINE stickers?

Do you support LINE Flex messages?

How can I create a QR Code for my LINE account?

  1. On the IS-Messenger platform, click Settings > Growth Widget > + Add Widget.

  2. Select QR Code option and click Create Widget.

  3. Select "LINE" as the QR code type > Select the connected LINE Channel that you want to create the QR code for.

  4. Click Download and select the size of the QR code you want to save.

How can I get a chat link for my LINE account?

Please note that in order to use the generated link, you must have the app installed on your mobile device or desktop.

  1. In your Workspace, go to Settings > Channels > Select your connected LINE channel > Configure.

  2. Copy the Chat Link shown.

How do I change my LINE profile photo?

  1. Upload your new profile photo > click Save > Click Save again to confirm your action.

How do I change my LINE status message?

  1. Edit your status message and click Save.

Paid plan accounts come in two tiers - Light and Standard. These accounts can exceed the paid plan message limit but will incur fees for each additional message sent. You can learn more about the plans

Learn how to create a LINE link .

Use QR Codes in physical stores to encourage customers to scan on their mobile devices and initiate a chat with your business on LINE. Learn how to generate a QR Code .

LINE has no restrictions on broadcast message content. However, the available number of broadcast messages is limited to your and IS-Messenger plan.

Broadcast messages that exceed the monthly limit will

You won’t be able to import Contacts to the IS-Messenger platform directly to broadcast the messages. You will need to build your Contact list by getting Contacts to send you the first message. on how to get Contacts to start a conversation.

A rate limit is the number of API calls an app or user can make within a given time period defined by the channel. Learn more about the .

To connect to a LINE channel a LINE Official Account is required. You can create a LINE Official Account .

LINE Official Accounts are free to create. However, the Free plan has a messaging limit of 500 or 1000 messages depending on the region. LINE provides two additional paid plans, Light and Standard. You can learn more about the plans .

LINE rules say contacts must message you first before you can message them back. You can share your QR code or link with your Audience.

You can now receive stickers on LINE. However, sending stickers is not supported for now. You can upvote our feature request .

A flex message can be sent out with DialogFlow custom payload response, however, the message will not be shown on the platform, you can upvote our feature request .

Log in to the > Navigate to Settings > Account settings > Click Edit next to Profile photo.

Log in to the > Navigate to Settings > Account settings > Click the icon next to Status message.

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Chat Links
QR Codes
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Supported File Types
Message Status Availability
Messaging Limits
Broadcasts
Rate Limits
LINE subscription plan
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Read more
rate limits of this channel
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LINE Official Accounts Platform
LINE Official Accounts Platform
connecting your LINE Official Account to I
Account settings page - Profile photo