# Step: Close Conversation

This step closes a Conversation with the Contact.

![](https://3688769499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mbui1HRO4dGghy5ITOz%2Fuploads%2Fjxzs6VvWCBzsY8PDv9ZQ%2FClose%20Conversation%20\(1\).gif?alt=media\&token=41f735ab-cd4f-44cd-a526-829d64d67b57)

#### Configuration

Both configurations in the Close Conversation step are optional but might prove useful for documentation or analytics. The two configurations are **Conversation Category**, in which users can select the appropriate category from the available options in Closing Notes on the platform, and **Summary**, which provides a summary of the Conversation. 

#### How It Works

When triggered, the Conversation with the Contact will close. If the conversation category and summary are configured, the conversation will close with the Closing Notes appended.