Step: Jump To

This step allows the Contact to jump to another specified step in the Workflow.

Configuration

There are two configurations within this step: Step and Allow a maximum of __ jumps.

In Step, select the step from which the Contact's journey will continue. The jump can occur in any direction to any step in the Workflow.

In Allow a maximum of __ jumps, define the number of times the jump can occur. The maximum input is 10.

How It Works

The Contact will jump to the specified step and continue the journey along its path. The Contact can repeat the jump step until they hit the maximum number of jumps allowed. When the maximum is reached, the Contact will skip the jump on the next attempt and proceed to the next specified step after the jump step. If no next step exists, the Contact will exit the Workflow.

The jump counter resets when the Contact exits the Workflow.