Step: Date & Time

This step checks the current date and time against the defined conditions and directs Contacts along the Workflow accordingly.

Configuration

There are two possible configurations within this step: Business Hours and Date Range.

In Business Hours, each day's working hours within a specified timezone are set. In Date Range, a start and end date within a specified timezone are set.

How It Works

The current date and time are checked against the configured conditions. If the step occurs within the permissible date and time, the Contact will proceed to the next step.

Failure Branch

If the date and time conditions are not met, the Contact will be redirected to the Failure Branch. If there are no steps configured under the Failure Branch, the Workflow will end.