# Message Tag

Facebook Messenger has a timeout period that does not allow sending a message after 24-hour messaging window. This timeout period started from the last incoming message from a contact.

However, Facebook Messenger allows sending a message beyond the timeout if the message is sent with a Message Tag.

The following are the tags available on the platform:

* **Confirmed Event Update**\
  Send reminders or updates for an event they have registered for (e.g., RSVP'ed, purchased tickets). This tag may be used for upcoming events and events in progress.
* **Post-Purchase Update**\
  Notify an update on a recent purchase (e.g. Notifying customers on the shipping information after item is shipped out)
* **Account Update**\
  Notify a non-recurring change to their application or account. (e.g. The account has been approved) 

{% hint style="warning" %}
Message tags may not be used to send promotional content, including but not limited to deals, offers, coupons, and discounts. 
{% endhint %}

## Sending Tagged Message

{% hint style="info" %}
When the last message from Facebook contact is beyond 24 hours, the default Messaging bar will be replaced with the **Send Tagged Message.** 
{% endhint %}

**Step 1: Press Send Tagged Message**\
From the messaging bar, press on the Send Tagged Message to send a message

![](/files/9yAfG7101sSgBeUMtIbV)

**Step 2: Select an appropriate Message Tag**\
Based on your message content, select a message tag that best describes the content. 

![](/files/AHuYuaHVSHrA8moJ0c8O)

{% hint style="warning" %}
**Important**: Selecting an irrelevant message tag will risk the Facebook Page's messaging ability.  
{% endhint %}

**Step 3: Input the message text**\
Type in the message you will like to send to the contact. Alternatively, you can use snippets too by typing "/" in the field. 

![](/files/uEymwHBFI6LV61yX2TDe)

**Step 4: Send the tagged message**\
Review the details and press the blue **SEND** button.

The message bubble will then appear in the Message History with the timestamp, tag used and the user who sent it.

![Message Tag Metadata](/files/-Md7fmy-Xffv1ENJa-nT)

{% hint style="danger" %}
Use of tags outside of the approved use cases may result in restrictions on the Page's ability to send messages.
{% endhint %}


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