# Assignment and closing a conversations ### Assigning an Agent to a Contact The Assignment dropdown list can be found at the top right corner of the Inbox module. It may be used to assign or reassign an Agent to a Contact. The dropdown list will list all the available Agents with their avatars. You can also search for a specific Agent via the search box.
![](https://3688769499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mbui1HRO4dGghy5ITOz%2Fuploads%2FHZsJwJXiTGFwtGgJJ4LJ%2F1.gif?alt=media\&token=c25ee5f7-ff39-4f90-a9fe-64374ea67e35) ### Unassigning an Agent from a Contact The Assignment dropdown list includes the Unassign option. This unassigns a User from a Contact and moves the Contact to the Unassigned Inbox.
Unassigning an Agent from a Contact
Unassigning can also be done from the Contacts Drawer in the Contacts Module. ### Closing a Conversation Next to the Assignment dropdown menu is the **Open** or **Close** button. When a Contact has an open conversation, the button will allow you to close the conversation. When a Contact has a closed conversation status, you can open a new conversation to initiate contact. ![](https://3688769499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mbui1HRO4dGghy5ITOz%2Fuploads%2F2VhSM9DdZ49GiY9IjyRY%2Fscreenshot-2024-05-29-at-10-31-17-am.png?alt=media\&token=9d133e8f-7e77-44f9-a03b-c14cee39e548) {% hint style="warning" %} You cannot open or close a conversation for a blocked Contact. The **Open** and **Close** buttons will not be available for blocked Contacts. You can resume conversation with a blocked Contact by [unblocking them](https://docs.is-messenger.com/ismessenger/modules/contacts) first {% endhint %}