# Assignment and closing a conversations

### Assigning an Agent to a Contact <a href="#assigning_an_agent_to_a_contact" id="assigning_an_agent_to_a_contact"></a>

The Assignment dropdown list can be found at the top right corner of the Inbox module. It may be used to assign or reassign an Agent to a Contact. The dropdown list will list all the available Agents with their avatars. You can also search for a specific Agent via the search box.<br>

![](/files/1TmNAvvk7YMcWHwDqvTM)

### Unassigning an Agent from a Contact <a href="#unassigning_an_agent_from_a_contact" id="unassigning_an_agent_from_a_contact"></a>

The Assignment dropdown list includes the Unassign option. This unassigns a User from a Contact and moves the Contact to the Unassigned Inbox.

<figure><img src="/files/Z96cImtopjwIIgs8l6BS" alt="Unassigning an Agent from a Contact"><figcaption></figcaption></figure>

Unassigning can also be done from the Contacts Drawer in the Contacts Module.

### Closing a Conversation <a href="#closing-a-conversation" id="closing-a-conversation"></a>

Next to the Assignment dropdown menu is the **Open** or **Close** button. When a Contact has an open conversation, the button will allow you to close the conversation. When a Contact has a closed conversation status, you can open a new conversation to initiate contact.

![](/files/GBtbZj4XAKjNl0YrAs9y)

{% hint style="warning" %}
You cannot open or close a conversation for a blocked Contact. The **Open** and **Close** buttons will not be available for blocked Contacts. You can resume conversation with a blocked Contact by [unblocking them](/ismessenger/modules/contacts.md) first
{% endhint %}

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