# Twilio SMS Quick Start
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with Twilio, you will need a [Twilio account](https://www.twilio.com/login).
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Twilio is a cloud communications platform that allows you to send and receive SMS text messages through web service APIs.
This Twilio integration lets you respond to SMS messages directly from our platform.
## Setting Up Twilio
**Step 1: Sign in to your Twilio account**\
Sign in with your user credentials. If you don't have a Twilio account, sign up for a free account \
with $15 credit.
**Step 2: Get a phone number**\
Head over to the [Twilio Dashboard](https://www.twilio.com/console/) and press the red **Get a Trial Number** button. Twilio will recommend a phone number based on your location.
**Step 3: Choose a phone number**\
Select a phone number that you prefer and best suit your company needs. You can select a number from any country available on Twilio.
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Be sure to select a phone number that supports SMS capability as it is required for this connection to work.
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Don't forget to add your credit card information to your Twilio Account before you make the SMS Channel public. The charges for each message will depend on your country.
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## Connecting Twilio (SMS)
**Step 1:** Navigate to **Workspace Settings** > Click **Add Channel**
**Step 2:** Locate the Twilio SMS Channel > Click **Connect**
**Step 3: Sign in** with your user credentials at [**Twilio**](https://www.twilio.com/login)
**Step 4:** Locate the Account SID and Auth Token on the dashboard and add them to the corresponding fields on the IS-Messenger platform.
**Step 5:**Select the Twilio phone number on the IS-Messenger platform.
**Step 6:** Click Save Changes to complete the setup in IS-Messenger.
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Once you completed the setup, any SMS sent to the Twilio phone number will now be received in your space.
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## Channel Configuration
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Twilio SMS channel can be configured with a unique Channel Name.
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**Step 1:** Navigate to **Workspace Settings** > Click **Channels**.
**Step 2:** Locate the Twilio WhatsApp Channel > Click **Manage > Configuration.**
**Step 3:** Configure the Channel name, which is used internally to identify the account.
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Ensure all your details are entered correctly as errors may cause failure to receive messages from the connected Twilio SMS account.
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**Step 4:** Click **Save Changes** to update the Channel configuration.
### FAQ and Troubleshooting
If you're unable to receive messages after following the instructions above, we recommend you to check the Twilio Webhook Configuration for the selected Phone Number.
**Step 1: Sign in to** [**Twilio**](https://www.twilio.com/login)
Sign in with your user credentials at Twilio.
**Step 2: View Phone Numbers Settings**
From the side navigation menu, view all **Products and Services** and select **Phone Numbers**.
**Step 3: Select on the phone number**
From the list of phone numbers, choose the phone number you would like to troubleshoot.
**Step 4: Check the webhook details**
Navigate to the Messaging section and check the webhook details.
Make sure that the following webhook appears under **A MESSAGE COMES IN** field `https://app.`is-global.com`/twilio/webhook`
By default we add the correct webhook to your phone number configuration when it's connected for the first time; however if you have previously installed other tools to that number, this might cause the wrong webhook to be stored on that field, preventing messages from being passed to IS-Messenger platform.
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