# Private Replies

[Facebook Private Replies](https://developers.facebook.com/docs/messenger-platform/discovery/private-replies/) is a system that allows a private message to be sent automatically from your Facebook page to any Facebook user that comments on one of your Facebook Page Posts.

If the Facebook user replies to this automated message, the reply will be shown in the Platform and if this is the first time the Facebook user has messaged you they will become a Contact.

{% hint style="info" %}
Facebook users who comment on your post will only become a contact when they respond to the direct message.
{% endhint %}

{% hint style="danger" %}
Please bear in mind that ads are not supported for Facebook Private Replies
{% endhint %}

## Configuring Private Replies <a href="#configuring-private-replies" id="configuring-private-replies"></a>

**Step 1: Navigate to Channel Settings** From **Settings** Module, navigate to the menu item, **Channels**

**Step 2: Locate the Facebook Messenger channel** Once you have located the Facebook Messenger channel, press **Comments**

![](https://3688769499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mbui1HRO4dGghy5ITOz%2Fuploads%2FxNaKUjIxRokNRGagCONJ%2F32.gif?alt=media\&token=dc3e70fa-f58d-41c8-9d32-bbf45f64c20d)

**Step 3: Configure the necessary settings**

Select your preferred mode from the following:-

* Track Comments under ANY post
* Track Comments under a SPECIFIC post

**Step 4: Select the Post(s) If you choose to track comments under a specific post, you will need to specify the posts to be tracked.**

**Step 5: Add an autoreply message** Specify an auto reply message to send to contacts who interacted with the posit

**Step 6: Save the configurations** Press **SAVE** to save the configurations

{% hint style="success" %}
The platform will now track any new comments that are made and automatically send a message to new users.
{% endhint %}


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