# E-Commerce Integration: BigCommerce

Streamline your communication with customers and improve overall customer experience by integrating your BigCommerce platform toIS-Messenger using Zapier. With this integration, you can automate various processes and tasks between BigCommerce and IS-Messenger, such as:

* real time customer data updates between IS-Messenger and BigCommerce
* sending customers messages about their orders
* sending abandoned cart messages to prompt purchases

We’ve created Zapier templates to accomplish some common business goals, so you don’t need to start your Zaps from scratch.

{% hint style="warning" %}
All templates will require you to connect to IS-Messenger; follow the steps to set up a IS-Messenger[ Zapier integration here](https://docs.is-messenger.com/ismessenger/workspace-setting/integrations).
{% endhint %}

### List of Zapier Templates <a href="#list_of_zapier_templates" id="list_of_zapier_templates"></a>

**Add new IS-Messenger Contacts as BigCommerce Customers**

Get a record of potential customers into BigCommerce. This automation will add new IS-Messenger Contacts that you’re chatting with as BigCommerce customers.

Use this template:

Add new IS-Messenger contacts as BigCommerce customers

<figure><img src="https://files.helpdocs.io/9e3syfbzn8/articles/gdu7rtwy1z/1676424277658/big-commerce-1.png" alt="screenshot of Zapier template to add contacts as customers"><figcaption></figcaption></figure>

### **Add new BigCommerce customers as IS-Messenger Contacts**

Need to chat with your BigCommerce customers? This integration allows you to create or update a IS-Messenger Contact when a new customer is added in BigCommerce.

<figure><img src="https://files.helpdocs.io/9e3syfbzn8/articles/gdu7rtwy1z/1676424482363/big-commerce-2.png" alt="screenshot of Zapier template to add contacts as customers"><figcaption></figcaption></figure>

### **Send IS-Messenger messages for new BigCommerce orders**

Customers expect quick confirmation when they place an order. With this automation, you can send BigCommerce purchasers a message via IS-Messenger on the messaging app they use most frequently so they’ll get order confirmation right away.

<figure><img src="https://files.helpdocs.io/9e3syfbzn8/articles/gdu7rtwy1z/1676425124210/screen-shot-2023-02-15-at-9-37-39-am.png" alt="screenshot of Zapier template to send messages for new orders"><figcaption></figcaption></figure>

**Send messages via IS-Messenger for abandoned carts in BigCommerce**

Prompt customers to make a purchase by sending them a message via the app they use most. This integration will send an instant message to customers if they’ve left something in their BigCommerce cart.

<figure><img src="https://files.helpdocs.io/9e3syfbzn8/articles/gdu7rtwy1z/1676426087667/big-commerce-4.png" alt="screenshot of Zapier template to send abandoned cart messages"><figcaption></figcaption></figure>

{% hint style="warning" %}
We have Zapier templates integrating with other popular CRM and e-commerce platforms.
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