# E-Commerce Integration: BigCommerce

Streamline your communication with customers and improve overall customer experience by integrating your BigCommerce platform toIS-Messenger using Zapier. With this integration, you can automate various processes and tasks between BigCommerce and IS-Messenger, such as:

* real time customer data updates between IS-Messenger and BigCommerce
* sending customers messages about their orders
* sending abandoned cart messages to prompt purchases

We’ve created Zapier templates to accomplish some common business goals, so you don’t need to start your Zaps from scratch.

{% hint style="warning" %}
All templates will require you to connect to IS-Messenger; follow the steps to set up a IS-Messenger[ Zapier integration here](/ismessenger/workspace-setting/integrations.md).
{% endhint %}

### List of Zapier Templates <a href="#list_of_zapier_templates" id="list_of_zapier_templates"></a>

**Add new IS-Messenger Contacts as BigCommerce Customers**

Get a record of potential customers into BigCommerce. This automation will add new IS-Messenger Contacts that you’re chatting with as BigCommerce customers.

Use this template:

Add new IS-Messenger contacts as BigCommerce customers

<figure><img src="https://files.helpdocs.io/9e3syfbzn8/articles/gdu7rtwy1z/1676424277658/big-commerce-1.png" alt="screenshot of Zapier template to add contacts as customers"><figcaption></figcaption></figure>

### **Add new BigCommerce customers as IS-Messenger Contacts**

Need to chat with your BigCommerce customers? This integration allows you to create or update a IS-Messenger Contact when a new customer is added in BigCommerce.

<figure><img src="https://files.helpdocs.io/9e3syfbzn8/articles/gdu7rtwy1z/1676424482363/big-commerce-2.png" alt="screenshot of Zapier template to add contacts as customers"><figcaption></figcaption></figure>

### **Send IS-Messenger messages for new BigCommerce orders**

Customers expect quick confirmation when they place an order. With this automation, you can send BigCommerce purchasers a message via IS-Messenger on the messaging app they use most frequently so they’ll get order confirmation right away.

<figure><img src="https://files.helpdocs.io/9e3syfbzn8/articles/gdu7rtwy1z/1676425124210/screen-shot-2023-02-15-at-9-37-39-am.png" alt="screenshot of Zapier template to send messages for new orders"><figcaption></figcaption></figure>

**Send messages via IS-Messenger for abandoned carts in BigCommerce**

Prompt customers to make a purchase by sending them a message via the app they use most. This integration will send an instant message to customers if they’ve left something in their BigCommerce cart.

<figure><img src="https://files.helpdocs.io/9e3syfbzn8/articles/gdu7rtwy1z/1676426087667/big-commerce-4.png" alt="screenshot of Zapier template to send abandoned cart messages"><figcaption></figcaption></figure>

{% hint style="warning" %}
We have Zapier templates integrating with other popular CRM and e-commerce platforms.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.is-messenger.com/ismessenger/workspace-setting/integrations/e-commerce-and-crm-integrations/e-commerce-integration-bigcommerce.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.